Please check if the indicator light come on when you charging, and try to charge with other cables that in same model to check if it can charge properly.
- IWG-FGM02: press the button under the mouse;
- IWG-FGM: press the scroll wheel for 3-5 seconds.
This is the reason for the software setting of the computer installation system itself, try 0000 or the power-on password, or reinstall the system and skip the PIN setting.
Check if there is signal interference, restart the computer and fully charge it to connect again and use a mouse pad if possible.
Other common issues
- Re-plug the usb, or connect to another usb port;
- Antivirus on the computer or restart the computer to try again;
- Use the official version of the operating system;
- Reinstall the system.
Press the button on the mouse to adjust the DPI