Q: Why won’t my keyboard or mouse connect, or why is the connection intermittent?
A: First, replace batteries (or fully charge rechargeable models) to rule out low power. If issues persist, try re-pairing the device (see steps below). Also, test a different USB port, remove other USB receivers to avoid interference, or delete old Bluetooth connection records before reconnecting.
Q: How do I re-pair my keyboard/mouse via 2.4G USB?
A: For the keyboard: Remove the USB receiver, turn on the keyboard, select the 2.4G channel(skip this step if only support 2.4G connection), and hold the designated pairing keys (e.g., ESC + +/= or ESC+Q) for 3-5 seconds until the indicator flashes. Reinsert the receiver and close the keyboard to it; flashing stops when paired.
For the mouse: Remove the receiver, turn on the mouse, select 2.4G(skip this step if only support 2.4G connection), hold left button + scroll wheel + right button (or scroll wheel + right button) for 5-8 seconds until the indicator flashes (usually located in the mid of right and left click). Reinsert the receiver close to the mouse to complete pairing (indicator will stop flash).
Q: How do I re-pair my keyboard/mouse via Bluetooth?
A: If you have connected the keyboard/mouse to the device before, we recommend you delete the previous connection history first.
For the keyboard: Turn it on, click to select the Bluetooth channel. (If the Bluetooth icon is on a letter key, press FN+ [that letter key].) At this point, the indicator light will flash slowly. Then, long-press [the channel key] again for about 5 seconds until it flashes quickly—this indicates that it has entered pairing mode, and you can connect at this time. Connect via your device’s Bluetooth list.
For the mouse: Press the channel selection button to select the Bluetooth channel first, the light flashes slowly. Then, long-press the channel selection button for about 5 seconds until it flashes quickly—this indicates that it has entered pairing mode, and you can connect at this time.
Q: Why is my battery life shorter than expected?
A: Battery life depends on battery capacity and device power consumption (e.g., keyboard: ~3-10mA; mouse: ~5-10mA). Calculate approximate life by dividing your battery’s mAh capacity by the device’s current (e.g., 500mAh battery ÷ 10mA = 50 hours).
Q: Some keys aren’t working, have input delay, or auto-input randomly. What should I do?
A: Replace batteries (or charge), then re-pair the device. For individual keys, press the problematic key firmly for 5-7 seconds. If issues persist, clean around the keys or test on another device.
Q: My keycap fell off. How do I fix it?
A: Check for damage to the keycap clip. If undamaged, press the keycap firmly back into place. Note: Individual keycaps are not sold separately.
Q: My keys are stuck or making loud noise. How can I fix this?
A: Clean debris from around the keys. Press the stuck key firmly for 5-7 seconds and release to resolve sticking or noise.
Q: My USB receiver isn’t recognized. What should I try?
A: Insert the receiver into a different USB port, ensuring it’s fully inserted. Remove other USB receivers to avoid interference, as multiple receivers can cause signal issues.
