Return & Refund Policy
Order cancellation
1. You may cancel an order any time before the parcel is shipped out.
You may cancel an order within 48 hours before the item is shipped out; once we receive your application, a refund takes up to 7-15 business days to be credited back to the original payment method. If you do not receive a refund after 7 business days, please directly contact us via customer-service@seenda.com with your order number and payment method, once we received your email, we will get back to you within 24 hours.
2. Within 30 Days Exchange
You can’t cancel an order after shipping. But you may return items purchased on Seenda Official within 30 days of purchase for a full refund of your product purchase price or a replacement product. Please note that we won't cover the shipping fees for return after shipping.
Return
Return of the product also depends completely on the warranty of the product.
Items purchased from Seenda official site may be returned within 30 days of purchase for a refund of the item price for any reason. Please note that we won't cover the shipping fees for return after shipping.
If you have a quality issue to report, you can write us an email at customer-service@seenda.com and we will suggest you solutions. If we feel that the issue needs to be checked by the tech team, we will inform you to return and we will offer you a replacement product.
Return Address
If you wish to return any items to the nearest return address, please contact our customer service at customer-service@seenda.com.
Refund
We offer refund/replacement only once we have received the product. It generally takes up to 5 working days for the refund to process. Refund will be processed,within a certain 7-15 business days.
Late or missing refund (If applicable)
If you haven’t received a refund yet, first check your account again.There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customer-service@seenda.com.