Product FAQ for SEENDA COE203(k921T+I330T)

• First, try replacing the batteries to ensure that the keyboard/mouse can be turned on(you can determine this by pressing any key and checking if the indicator light comes on).
• If it can be turned on, then try changing the USB port it is inserted into, and then follow the steps for the specific connection method to re-pair the device.

 2.4G Re-pairing Method:

• Keyboard:

Remove the USB receiver. Turn on the keyboard and briefly press the FN+2.4G channel button to select the 2.4G channel. Then, hold down the ESC and +/= keys simultaneously for 5 seconds. When the 2.4G channel light starts flashing quickly, it means the keyboard is in pairing mode. Quickly insert the USB receiver and bring the keyboard close to the USB port. The flashing will stop when the pairing is successful.

• Mouse:

Remove the USB receiver. Turn on the mouse and briefly press the channel selection button on the bottom of the mouse to choose the 2.4G channel. Then, hold down the left button, scroll wheel, and right button simultaneously for 5-8 seconds. Release them when you see the bottom laser light flashing quickly, which means the mouse is in pairing mode. Quickly insert the USB receiver and bring the mouse close to the USB port. The flashing will stop when the pairing is successful.

• Keyboard:

Turn on the keyboard and briefly press the FN+Bluetooth channel button to select one Bluetooth channel. Then, hold down the FN+ same Bluetooth channel button for 3-5 seconds until the indicator light starts flashing quickly. After that, go to your device's Bluetooth list and find the keyboard to connect it.

• Mouse:

Briefly press the channel selection button on the bottom of the mouse to select the Bluetooth channel. Then, hold down the channel selection button again for 3-5 seconds. When the corresponding indicator light starts flashing quickly, it means the mouse is in Bluetooth pairing mode. Finally, go to your device's Bluetooth connection list and find the mouse to connect it.

The keyboard has an output power of 3 milliamps, the mouse has an output power of 10 milliamps. The actual battery life depends on the capacity of the batteries used. To calculate the product's sustainable usage time, divide the battery capacity by the output current.

For example, if the battery capacity is 500 mAh (milliamp-hours), the mouse estimated battery life would be 50 hours.

Replace the batteries and then try to re-pair. If only one or a few specific keys are problematic, press the non-working key firmly for 5-7 seconds to see if it starts working normally.

We do not sell individual keycaps. First, check if there is any damage to the key clip. If not, try pressing the key firmly to put it back into place.

First, try cleaning the gaps between the keyboard keys. Then press the problematic key firmly for 5-7 seconds and release to see if it resolves the issue.