Product FAQ for SEENDA COE401(HD193+MD196)

1. Fully charge the keyboard/mouse, turn off and turn on the keyboard/mouse and wait for 5s;

2. Ensure choose the correct channel and try the re-pairing steps:

For 2.4G:

• Keyboard:Remove the USB receiver, turn on the keyboard, press the 2.4G channel button briefly to select the 2.4G channel, then hold down the ESC and +/= keys for 3-5 seconds simultaneously. The 2.4G channel light will flash quickly, indicating that it has entered pairing mode. Quickly insert the USB receiver and bring the keyboard close to the USB location. The flashing will stop when pairing is successful.
• Mouse: Remove the USB receiver, turn on the mouse, press the channel selection button on the bottom of the mouse briefly to select the 2.4G channel, then hold down the scroll wheel, and right button for 5-8 seconds simultaneously. After releasing, observe the corresponding indicator light flashing quickly, indicating that it has entered pairing mode. Quickly insert the USB receiver and bring the mouse close to the USB location. The flashing will stop when pairing is successful.

For BT:

• Keyboard: Turn on the keyboard, press one Bluetooth channel button briefly to select the one of the Bluetooth channel, then hold down the same Bluetooth channel button for 3-5 seconds until the indicator light flashes quickly. Finally, find the keyboard in the device's Bluetooth list and connect it.
• Mouse:Press the channel selection button on the bottom of the mouse briefly to select the Bluetooth channel. The corresponding channel indicator light will flash slowly. Hold down the channel selection button for 3-5 seconds again, and observe the corresponding indicator light flashing quickly. Finally, find the mouse in the device's Bluetooth connection list and connect it.

3. If the issue remains, please try the another connection way to see if this works.

Press the non-working key firmly for 5-7 seconds to see if it works normally. If multiple keys are not working, try changing the batteries and re-pairing the keyboard. Also, try changing the connection channel.

Try changing the batteries and re-pairing the keyboard. It's also recommended to connect the product to another computer for testing.