The USB is located on the under of mouse. There is a slot for USB. (Note: the keyboard and mouse are sharing the same USB)
①Fully charge the keyboard/mouse, turn off and turn on the keyboard/mouse and wait for 5s;
②Ensure choose the correct channel and try the re-pairing steps:
For 2.4G:
Open this link and then follow the steps in the lower left corner:https://www.seenda.com/pages/setup?model=KMG500
For BT:
③If the issue remains, please try the another connection way to see if this works.
For the Mouse: Light on between left button and scroll wheel – red blink = low battery, solid red = charging, solid green = full.
For the Keyboard: Flash pattern indicator which is upside the numpad – red blink = low battery (channel lights also flash), solid red = charging, solid green = full.
If no red light appears when plugged in, or the light never turns green after 3-5 hours, try a different USB‑A to USB‑C cable and plug it directly into a computer USB port. Avoid fast‑charge wall adapters; they may not be recognized.
①It is recommended to try another cable to fully charge the keyboard/mouse via a computer USB port and then see if the indicator will acts as it should.
For keyboard:
When the backlit is off, the abnormal usage time should be around 80 hours
When the backlit is on, the abnormal usage time should be around 15 hours
For mouse:
When the backlit is off, the abnormal usage time should be around 100 hours
When the backlit is on, the abnormal usage time should be around 20 hours
Press the non-working key firmly for 5-7 seconds to see if it works normally, it is also recommended to take off the key caps and clean it. If multiple keys are not working, try fully charge and re-pairing the keyboard. Also, try changing the connection channel.
Try to fully charge and re-pairing the keyboard. It's also recommended to connect the product to another computer for testing.
We do not sell individual keycaps. First, check if the keycap latch is damaged. If not, try to press the keycap firmly back into place.
For the keyboard
Lightbulb button: Backlit On/off
Lighting Control Knob:
①Rotate the knob: Backlit Brightness up on down
②Press the knob: Switch lighting modes. (Wave Flow (default) → Single-color Breathing → Steady On→ Dynamic Breathing → Dynamic Flow → Rainbow Breathing →Rainbow Flow → One-Touch Trigger → Custom.)
FN+ ↑ or ↓: Switch backlit Colors in/reverse order (Only work in single color mode: RGB → White → Purple → Blue → Cyan → Green → Yellow → Red)
FN+ ← or →: Decrease/Increase Backlit Transition Speed
For the Mouse
On/Off switch button Up: RGB light on
On/Off switch button Middle: RGB light off
Left click+Forward button: RGB lighting switching (Modes cycle in the following order: Flowing (default) → Single-color Breathing → Single-color Steady → Neon → Multi-color Breathing → Gradient.)
For keyboard:
①Make sure the keyboard is fully charged (a green charging indicator means 100%).
②Press the Lightbulb button once to turn on backlit. Rotate Lightbulb button to increase the backlit brightness and see if this works;
③If it still won’t light up, try connect the keyboard via another channel or device and try to turn on the backlit again.
For mouse:
①Fully charge the mouse via a computer USB port (charging indicator in green)
②Be sure to flip the mouse On/Off RGB switch to the top position, this means the mouse backlit on
①Make sure the keyboard is fully charged.
②If it still won’t working normally, turn the keyboard on, then try to connect it via another channel or device to see if this works
①Make sure the keyboard/mouse is fully charged (a solid green charging light means 100%).
②If it still won’t working normally, please try the following steps:
For the keyboard: Turn on the keyboard and backlit by press Lightbulb button, then press and hold the Lighting Control Knob and see if you can changed the backlit mode
For the mouse: Flip the on/off switch to the top first, and then press Left+Forward buttons again
