- check if the products is out of power
- confirm the USB is right and there is no signal interference
- re-code the products:
- Mouse code pairing: press the left, middle, and right keys at the same time to pair the code. After the code pairing light turns on, plug the receiver in again to re-code.
- Keyboard code matching: press the “ESC+Q” key, the keyboard will enter the code matching state, and the low voltage indicator will be on for 20 seconds. At this time, plug the receiver into the USB port of the computer. The keyboard and receiver must be within 0.3 meters of distance. The low voltage indicator light goes out after re-code.
- charge the keyboard fully (replace new batteries), restart the computer connect the device again;test to other USB ports or other devices for more details.
- re-plug the keycap and restart the computer to try again
Other common issues
- Re-plug the usb, or connect to another usb port;
- Antivirus on the computer or restart the computer to try again;
- Use the official version of the operating system;
- Reinstall the system.
Press the button on the mouse to adjust the DPI