①Check the Indicator Light: Confirm if the indicator light status is normal. Does it turn on steadily in red after charging for a while to show that it's fully charged?
②Try Another Charging Cable: Please try using a different charging cable to see if it can charge normally.
Note：There's only one indicator light on the product, located next to the power button. When charging, the indicator light stays on in red. After it's fully charged, it stays on in white.
The headphones support wired、2.4G USB and Bluetooth connections. Click the MODE button (next to the volume down buttons) to switch from 2.4G and BT channel.
Fully charge the headset first; then try the repairing steps:
First, delete the Bluetooth connection record of the headphones on your device. Turn on the headphones and long-press the MODE button for three to five seconds. When you see the lights on both sides flashing in blue, it means the headphones are in pairing mode. Then, find the headphones in your device's Bluetooth list and connect.
Turn on the headphones and long-press the MODE button (next to the volume down buttons) for three to five seconds.When you see the lights on both sides flashing in green, it means the headphones are in pairing mode. Then, plug in the receiver and it will connected.
Unplug and plug in the cable again.
The connection cable is a universal 3.5mm AUDIO CABLE. You can try buying another one to see if it works normally. Also, you may try the Bluetooth connection and 2.4G connection steps.
