This Warranty Policy applies to products sold and shipped directly by SEENDA, including purchases made through SEENDA.com and SEENDA's direct stores on Amazon, Walmart, and AliExpress. It is valid exclusively for products purchased new and in their original packaging ("SEENDA Products"). This policy is designed to assure our customers of the quality and reliability of SEENDA Products.
Extended Warranty for Third-Party Platform Purchases:
For purchases made through third-party platforms like Walmart, SEENDA extends the brand-level warranty beyond the platform's own warranty period, conforming to the terms described here. For warranty support beyond third-party platform terms, please contact SEENDA directly.
Eligibility
This warranty is exclusive to the original purchaser of the product and is non-transferable.
Warranty Terms
SEENDA is fully committed to the quality and reliability of our products, ensuring your satisfaction. All SEENDA products are guaranteed to be free from manufacturing defects and adhere to the premium standards we promise. Should you encounter a manufacturing defect, we urge you to contact us immediately upon delivery so that we can arrange for a suitable resolution.
For the purpose of this warranty, 'Defects' are defined as significant imperfections in material or workmanship that impair the user's ability to use the product as intended. SEENDA is not liable for incidental or consequential damages resulting from the use of our products.
Warranty Coverage
For all product categories, SEENDA offers a 2-year warranty policy from the date of delivery (Original order).
Warranty Service
Should you discover a defect in any SEENDA Product, we request that you submit a warranty claim using the 'leave a message' form on the Contact Us page of SEENDA's website or directly email to support@seenda.com, accompanied by photographic or video evidence, to expedite the resolution process. Our team aims to process completed claims within 1-3 business days.
In the event a replacement is necessary, we endeavor to ship all in-stock items within 1-2 business days, primarily through standard ground shipping services.
Limitations of Warranty
This warranty does not cover:
- Normal wear and tear over time, such as dents, scratches, and fading.
- Damage resulting from improper use, accidents, or natural disasters.
- Issues related to assembly or disassembly not following SEENDA instructions.
- Variations in natural material finishes or damage from environmental conditions.
- Claims for Damaged Products Upon Arrival
- We advise inspecting your product upon arrival. Any damage or loss must be reported to SEENDA within one week of delivery to be eligible for a claim. Late reports may not be accepted.
Policy on Replacement Parts
Some replacement parts for SEENDA Products are available for purchase, with such transactions being final and not covered under this warranty policy. Customers should contact customer service for availability and pricing.
For any further assistance or to submit a warranty claim, please contact our customer service team directly.
FAQ
Q1: How does customer claim the warranty?
Step1: Please offer your order number from Seenda Official website you bought the products.
Step2: Describe the problems, or upload some photos about the problem.
Step3: Our support team will reply the issue, offer a solution within 48 hours.
Q2: What isn’t covered by the warranty?
A1: The product is over 24 months and it is damaged by the customers themselves.
A2: You're not the original purchaser.
Q3: When does the warranty begin to take effect?
A: Starting from the original order delivery date.