Product FAQ for SEENDA SEYC-JY203

About Connection

2.4G Not Connecting / Intermittent Connection / Showing Connection Not Working

It is recommended to fully charge the mouse first, then unplug other devices' USB receivers, and try re-pairing the mouse.

Re-Pairing Steps:

Plug the receiver into the computer. After powering on the mouse, press and hold the right and middle buttons for 1 second while bringing the mouse close to the receiver to enter pairing mode. The mouse's backlight will flash blue to indicate pairing mode. When the backlight stays on, it indicates successful pairing.

About Cursor

Cursor Not Moving / Moving on Its Own / Delay or Lag / Sometimes Not Displaying

Replace the mouse batteries, unplug other USB receivers from the computer, and re-pair the mouse. You can also try connecting it to a different computer for testing.

About Buttons

Mouse Buttons Not Working

Replace the mouse batteries, then press and hold the non-working button for 5-7 seconds to see if it works. You can also try connecting the mouse to another device for testing.

About Scroll Wheel

Scroll Wheel Stuck / Noisy

First, clean the gaps between the buttons. Then, press and hold the problematic button for 5-7 seconds and release to see if it resolves the issue.