Product FAQ for SEENDA WGJP-031B(HW193+HW158A)

About Connection

What to do if unable to connect / connection is intermittent

Try to fully charge the device, insert the USB into a different port, unplug other inserted USB receivers, and then try to re-pair the product. Check if the light will flash normally during re-pairing.

Re-pairing steps:

Keyboard: Remove the receiver, turn on the keyboard switch, and simultaneously press the ESC and Q keys for about 3-5 seconds. Once the power indicator light starts to flash rapidly, release the keys and quickly insert the USB (within 20 seconds). Place the keyboard close to the USB. The power indicator light will stop flashing when the connection is successful.
Mouse: Remove the receiver, turn off the mouse switch, and simultaneously press the mouse wheel and right button for about 3 seconds. Then turn on the mouse switch. Note that you should not release the buttons immediately. After turning on the mouse switch, continue to hold the buttons for another 3-5 seconds before releasing. The indicator light between the left and right buttons will flash rapidly to indicate that the mouse has entered pairing mode. Quickly insert the USB (within 20 seconds) and place the mouse close to the USB. The indicator light will stop flashing when the connection is successful.

About Charging

What to do if unable to charge

Try using a different charging cable and check if the charging indicator light will come on normally and turn off after the device is fully charged.

Note: A constantly lit power indicator light means the device is charging; a turned-off power indicator light means the device is fully charged; a flashing power indicator light means the battery is low.

Why doesn't the indicator light stay on during use?

This is normal. To save power, the indicator light will only stay on for a few seconds. It will turn off when there is no input. However, it will automatically turn on when the device is in use. If the device can work normally, then there is no problem with the device.

Short battery life

The device has a battery capacity of 280mAh. The keyboard has an output power of 8mAh per hour, and the mouse has an output power of 9mAh per hour. Therefore, after a full charge, the keyboard can last for about 35 hours, and the mouse can last for about 30 hours. This is considered normal.

About USB

What to do if the USB is lost / How to purchase a USB

In the United States, the United Kingdom, and Germany, USB receivers and mice are sold separately. Please contact the customer service email for more information.

What to do if the USB is not recognized

Try inserting the USB into a different port and ensure that the USB is fully inserted.

About Keys

Some Keys Not Working/Key Input Delay/Automatic Key Input

First, fully charge the keyboard and mouse, then try to re-pair. If only one or a few specific keys are problematic, press the non-working key firmly for 5 - 7 seconds to see if it starts working normally.

Keycap Falling Off

We do not sell individual keycaps. First, check if there is any damage to the key clip. If not, try pressing the key firmly to put it back into place.

Key input is chaotic

First, check if the device system is a Windows system. If so, it is recommended to set the device's keyboard physical language to the keyboard's layout language as follows: Settings Time and Language Language and Region Add the corresponding keyboard language.

Note: In Windows systems, you can generally switch keyboard languages using the Windows + Space key combination.

About the Scroll Wheel

How to clean the scroll wheel / What to do if the scroll wheel is stuck

Wipe the scroll wheel with alcohol and then blow off any debris from the scroll wheel using a hairdryer.

Scroll wheel not working / Malfunctioning

First, clean the scroll wheel. Fully charge the device and try to re-pair. It is also recommended to connect the device to another device for testing.

About Compatibility

Which systems can the keyboard and mouse set fully support

This keyboard is fully compatible only with the Windows system. The product can connect to the macOS and Linux systems, but there may be some key incompatibilities.